Refund Policy

1. Overview

At Creativ Studio, our goal is to provide reliable, high-quality access to leading generative AI models. Because our service delivers digital content and computes AI generations in real time, third-party provider and computing costs are incurred immediately upon execution.

This policy outlines when refunds, cancellations, and credit adjustments are available, and how to request them.

2. Subscriptions and cancellations

• Subscription renewals: Subscriptions renew automatically on a recurring monthly or yearly basis until cancelled.
• Cancellation at any time: You can cancel your subscription at any time directly through the Billing Portal in your account dashboard. Cancellation prevents future recurring charges.
• Access through paid period: Upon cancellation, you retain full access to your plan and remaining credits until the end of your current paid billing period. We do not provide prorated refunds for mid-cycle cancellations.

3. Credit packs and consumption

• One-time credit packs: Credit packs provide a fixed balance of generation credits valid for three (3) months from the purchase date.
• Consumed credits: Once credits have been spent on generation requests (image, video, speech, music, story, or project processing), they cannot be refunded or reinstated, except in cases of verified technical malfunction.
• Automatic failure reimbursement: If an AI generation fails due to a system error, backend timeout, or provider failure, the credits charged for that attempt are automatically restored to your account balance.

4. 14-day statutory withdrawal (EU / UK consumers)

If you are a consumer residing in the European Union, United Kingdom, or another jurisdiction with statutory cooling-off regulations, you generally have the right to withdraw from a purchase within fourteen (14) days without giving any reason.

Exceptions for digital services and immediate execution: In accordance with statutory consumer law, you expressly acknowledge and agree that when you purchase digital credits or start generating content immediately, the service begins with your prior express consent. Once you have used or consumed any credits, you lose your right of withdrawal regarding the consumed portion.

If you have not used any credits from a newly purchased subscription cycle or credit pack and request a withdrawal within 14 days of the transaction, we will issue a full refund to your original payment method.

5. Billing errors and technical failures

We review refund requests on a case-by-case basis in exceptional circumstances, including:

• Duplicate or erroneous charges caused by billing or payment system errors.
• Prolonged service outages or severe technical defects attributable entirely to our platform where credits were deducted without providing the intended service or output.
• Unauthorized account transactions reported promptly to our support team.

6. How to request a refund

To request a refund or dispute a charge, contact our support team at support@creativ-studio.com within fourteen (14) days of the transaction. Please include:

Eligible refunds are processed back to the original payment method through Stripe within five (5) to ten (10) business days, depending on your card issuer or financial institution.

• The email address associated with your Creativ Studio account.
• The date, amount, and Stripe invoice/receipt number or transaction ID.
• A brief explanation of the issue or reason for the refund request.